Refund & Cancellation Policy
Last Updated: October 2026
This Refund & Cancellation Policy governs all service engagements between Brand Knights and its clients. By engaging our services, you acknowledge and agree to the terms below.
1. Monthly Retainer Services
Monthly retainer fees (for SEO, Social Media Management, PPC, Content Creation, etc.) are billed at the beginning of each billing cycle. These fees are non-refundable once the billing cycle has commenced, as resources are allocated and work begins immediately upon payment.
2. Project-Based Services
For fixed-price projects (website development, campaign setup, one-time audits, etc.):
- Before work begins: 100% refund of any advance paid, minus a 5% processing fee.
- After work begins but before 50% completion: 50% of the total project fee is non-refundable.
- After 50% or more of work is completed: No refund is applicable. Deliverables completed to date will be handed over to the Client.
3. Cancellation by Client
Clients may cancel ongoing services with a minimum of 30 days written notice sent to rishi@brandknights.in. Upon cancellation:
- All work completed up to the cancellation date will be invoiced at the pro-rated retainer rate.
- Any advance payments covering work not yet performed beyond the 30-day notice period will be refunded within 14 business days.
- Ad spend already committed to third-party platforms (Google Ads, Meta Ads, etc.) is non-refundable by Brand Knights, as these are platform charges.
4. Cancellation by Brand Knights
Brand Knights reserves the right to terminate a service engagement with 30 days notice or immediately in cases of:
- Non-payment beyond 30 days of invoice due date.
- Client conduct that is abusive, unethical, or violates applicable law.
- Client-provided content or instructions that violate platform policies or applicable regulations.
In the event of termination by Brand Knights without cause, any advance payments for unperformed future services will be refunded within 14 business days.
5. Ad Spend & Third-Party Costs
Brand Knights manages ad budgets on behalf of clients but does not retain ad spend. All amounts committed to advertising platforms (Google, Meta, LinkedIn, etc.) are non-refundable by Brand Knights once spent. Unused ad budget held in managed accounts can be paused and reallocated per client instruction during an active engagement.
6. How to Request a Refund
To initiate a refund request, email us at rishi@brandknights.in with your invoice number, service details, and reason for the request. We will respond within 3 business days. Approved refunds are processed within 14 business days via the original payment method (Razorpay).
7. Disputes
If you believe you have been charged in error, contact us within 30 days of the charge at rishi@brandknights.in. We are committed to resolving disputes fairly and promptly. Any unresolved disputes shall be subject to the jurisdiction of the courts in Pune, Maharashtra, India.
8. Contact Us
Brand Knights, Plot No. 2A, Chandragupta Housing Society, behind Maharaja Complex, Paud Road, Kothrud, Pune, Maharashtra 411038
Email: rishi@brandknights.in | Phone: +91 (917) 560-0146
